Hiring - HR & Community Lead

We're looking for a:

HR Lead / Community Lead / Duty Manager

Location: BlocHaus Climbing LTD, Openshaw, Manchester, UK.

Contract Type: Full-time or Part-time

Start Date: Immediate

Pay Rate: £14.21 – £15.21 per hour (dependent on qualifications and experience)

We’re looking for an organised, people-focused and proactive individual with HR experience to join our team at BlocHaus Climbing.

This is a varied, hands-on role that combines responsibility for HR processes, people systems and staff support with Duty Manager shifts in a busy and growing bouldering centre.

It’s an ideal opportunity for someone who enjoys building strong teams and processes, while still wanting to be actively involved in the day-to-day running of a business.

About Us

Blochaus Climbing is an independent bouldering wall in Manchester, focused on creating a welcoming environment for everyone; from first-time climbers to experienced regulars.

We take pride in our route setting, customer experience, and the overall atmosphere in the centre, and we’re always looking to improve what we do.

The Role

This role sits at the centre of how the business runs from a people and organisational perspective.

You will take ownership of core HR and people processes, helping to ensure the team is well-supported, well-structured and aligned with the needs of the business.

You will be responsible for supporting recruitment, onboarding, staff wellbeing, employee records and people processes, while also helping managers with communication, performance and team development.

Alongside this, you will take on regular Duty Manager shifts, helping lead the safe and efficient day-to-day running of the centre.

As a small business, this role requires someone who is happy to get involved across multiple areas and enjoys a varied working day.

Key Responsibilities

• Manage and maintain HR processes including recruitment, onboarding and employee records

• Support all stages of the employee lifecycle, from recruitment through to exit processes

• Act as the first point of contact for staff HR queries and provide day-to-day people support

• Support employee wellbeing, absence management and general staff welfare

• Coordinate performance reviews, return to work meetings and people administration

• Support managers with disciplinary, grievance and performance processes where required

• Ensure policies, procedures and employment records are maintained and up to date

• Develop and improve internal systems, processes and standard operating procedures

• Support staff communication, training and organisational planning

Duty Manager Responsibilities

• Lead shifts and support the safe and efficient day-to-day running of the centre

• Open and close the centre

• Support reception and instructor teams

• Deliver a high level of customer service and support customers on-site

• Carry out front of house duties, including check-ins and serving food and drink

• Ensure operational standards, daily checks and cleaning tasks are completed

• Act as a point of reference for operational procedures and staff support during shifts

• Provide first aid support where required

What We're Looking For

• Experience in an HR, people, administration or office management role

• Good understanding of HR processes and employment-related procedures

• Strong organisational skills and attention to detail

• Confident communication skills and the ability to work with a range of people

• Able to take ownership of tasks and see them through to completion

• Comfortable balancing HR responsibilities with practical, operational work

• Reliable, approachable and able to maintain confidentiality

• Willingness to work a mix of daytime, evening and weekend shifts

• A practical attitude and willingness to get stuck in

  
  

Desirable (not essential):

• Previous experience in a climbing centre, gym, hospitality or similar customer-facing environment

• Experience writing or improving policies, SOPs or internal systems

• CIPD qualification or working towards one

• Experience with recruitment, wellbeing initiatives or staff development

• Experience with social media, community engagement or events

• First Aid qualification

Scope for Additional Responsibility

As a small and growing business, there is scope for the right candidate to shape and expand the role over time.

We would be particularly interested in applicants with experience in, or an interest in:

• Community Engagement & Partnerships

• Staff Training & Development

• Café / Retail Operations

• Events & Competitions

• Social Media & Internal Communications

• Supporting wider business systems and administration

Basic Info

• 3 to 5 days per week (22.5 to 37.5 hours)

• £14.21 to £15.21 per hour, depending on experience and suitability for the additional responsibilities.

• 28 days holiday per year (pro rata)

• Closing date: When we find a suitable candidate!

  
  

Other Benefits

• Free climbing in the centre for you and a plus 1.

• Free barista drinks on shift.

• Annual bonus linked to company performance.

• Discounts on climbing gear through our many trade partners.

• Discounts on the café.

• Training and development opportunities.

  
  

How to Apply

Please send a CV and cover letter to deaglan@blochausclimbing.com

If you have previously sent us an application, feel free to re-send your details.