Hiring - Duty Manager

We're looking for a Duty Manager

Location: BlocHaus Climbing LTD, Openshaw, Manchester, UK.

Contract Type: Full-time or Part-time

Start Date: Immediate

Pay Rate: £13.21 – £15.21 per hour (dependent on qualifications and experience)

We’re looking for a confident and hands on, Duty Manager to join our team at Blochaus Climbing.

This is a practical, people facing role at the heart of a busy bouldering centre; ideal for someone who enjoys leading shifts, working with customers, and being actively involved in the day-to-day running of a facility.

About Us

Blochaus Climbing is an independent bouldering wall in Manchester, focused on creating a welcoming environment for everyone; from first-time climbers to experienced regulars.

We take pride in our route setting, customer experience, and the overall atmosphere in the centre, and we’re always looking to improve what we do.

The Role

As Duty Manager, you will be responsible for the safe and efficient day-to-day running of the centre during your shifts. You’ll act as a key point of contact for both staff and customers, helping ensure everything runs smoothly and to a high standard.

We’re a small team, so this role requires someone who is happy to get involved across all areas of the business and enjoys a varied, hands-on working day.

Key Responsibilities

• Open and close the centre

• Lead shifts and support reception and instructor teams

• Ensure daily checks, cleaning, and maintenance tasks are completed to standard

• Deliver a high level of customer service and support customers on-site

• Carry out front of house duties, including check-ins and serving food and drink

• Act as a point of reference for operational standards and procedures

• Provide first aid support where required

• Support general centre operations and tasks as needed

  
  

What We're Looking For

• Experience in a climbing centre, gym, or similar customer-facing environment

• Previous supervisory or team leadership experience

• Strong communication and customer service skills

• Reliable, organised, and able to take responsibility during shifts

• Willingness to work a mix of daytime, evening, and weekend shifts

• A proactive attitude and willingness to get stuck in

  
  

Desirable (not essential):

• First Aid qualification

• Experience with Rock Gym Pro

• Climbing instruction experience

  
  

Scope for Additional Responsibility

As a small and growing business, there is opportunity for the right candidate to take on additional responsibility beyond the core Duty Manager role.

We are particularly interested in applicants who have experience in, or an interest in developing into, any of the following areas:

• HR / People Management: supporting recruitment, onboarding, and staff development

• Community Engagement & Partnerships: building relationships with local groups, organisations, and the wider climbing community

• Café / Retail Operations: contributing to the development and performance of our café and shop offering

• Events & Competitions: helping plan and deliver events, socials, and competitions

• Climbing Instruction: delivering sessions, coaching, or supporting our instructional offering

This is not essential for the role, but for the right person there is genuine scope to shape the position and expand responsibilities over time.

Basic Info

• 3 to 5 days per week (22.5 to 37.5 hours)

• £13.21 to £15.21 per hour, depending on experience and suitability for the additional responsibilities.

• 28 days holiday per year (pro rata)

• Closing date: When we find a suitable candidate!

  
  

Other Benefits

• Free climbing in the centre for you and a plus 1.

• Free barista drinks on shift.

• Annual bonus linked to company performance.

• Discounts on climbing gear through our many trade partners.

• Discounts on the café.

• Training and development opportunities.

  
  

How to Apply

Please send a CV and cover letter to deaglan@blochausclimbing.com

If you have previously sent us an application, feel free to re-send your details.